We want to be the best in the world at advertising.
Creative, funnels and media buying are what most of us do every day. We write the briefs, shoot and edit the ads, build the pages and buy the media ourselves, across every brand we own.
Whatever one brand learns, the others use the next week. That's the main reason people get good here quickly: you're learning from every brand and product we run, all at once.
And we want every customer to be glad they bought from us.
Advertising can win someone's first order. Only the product earns the second one. Every brand starts with a category where we believe we can make something better, and before we scale anything, we make sure it does exactly what we say it does.
We read reviews, support tickets and comment sections constantly, until we know why people buy and why they don't. When customers tell us something isn't right, that becomes the next version of the product, the packaging or the instructions.
A brand only leads its category when customers come back and tell their friends. That's the number we care about most, and it's why our product and customer teams have as much say as our marketers.
If you join us in marketing, you'll still spend time with the product and the customer. The best ads we've made came from something a customer said.